Frequently asked questions
Everything you may want to know before your stay at Borgo Braila. If your question is not here, just get in touch — we are happy to help.
What are the check-in and check-out times?
Check-in is from 15:00 to 21:00 (welcomed by our staff), and check-out is by 11:00.
How many apartments are there, and how many guests can they host?
There are five individually restored apartments, each hosting from four to six guests. Browse them all on the Apartments page.
Is there a swimming pool?
Yes — a shared panoramic travertine pool set above the Umbrian valley. See The Pool.
Are pets allowed?
Pets are allowed only upon request and subject to prior confirmation by the property, as they can only stay in certain apartments specifically designated to accommodate them, depending on availability.
- A €30 supplement per pet, per stay applies.
- Pets must always be accompanied and remain under the responsibility of their owners. They are not allowed to roam freely around the property.
Pool area
- Pets are welcome in the pool area and may stay beside their owners’ sun loungers, provided that other guests and the property rules are respected.
- Pets are not allowed to enter the swimming pool.
- During warmer days, a water hose is available near the pool and may be used to cool them down.
Owners are responsible for their pets’ behaviour and are expected to ensure that shared spaces, cleanliness and the peace and quiet of other guests are respected.
Is Wi-Fi available?
Yes, free Wi-Fi is available in the apartments.
Are bed linen and towels provided?
Yes. Sheets and bathroom towels are included; please note that pool towels are not provided.
What are the house rules?
To ensure a pleasant and respectful stay for all our guests, we kindly ask you to follow a few simple rules.
No smoking
Smoking is not permitted inside the apartments. Smoking is allowed outdoors within the Borgo, using only the ashtrays provided by the property. Please do not dispose of cigarette butts on the ground.
Parties & events
Parties and events are not permitted on the property without prior agreement with the management. Parties and private events may only be organised when the entire Borgo has been exclusively reserved and with prior approval from the property.
Quiet hours
Quiet hours are from 22:00 to 07:00. During these hours, we kindly ask guests to avoid loud music, excessive noise or any behaviour that may disturb others.
Respect for the property
You will be staying in a home that has been carefully and lovingly restored. We kindly ask you to treat it with the same care and respect, including its furnishings, spaces and amenities. Any damage or misuse will be charged to the responsible guest.
Pets
Pets are allowed only upon request and subject to prior confirmation by the property, as they can only stay in selected pet-friendly apartments. For further information and full conditions regarding pets, please refer to the dedicated pets question above.
Which languages does your team speak?
We can assist you in Italian, English, Russian, Ukrainian and Romanian.
How do we reach Borgo Braila?
The nearest airports are Perugia, Florence and Rome. For the easiest arrival, set your navigator to “Borgo Braila – Piegaro” (we recommend not using Waze). Full airport and driving directions are on the How to reach Borgo Braila page.
Is there parking on site?
Yes, free parking is available at the Borgo.
Where can we eat nearby?
We have put together a list of favourite restaurants and nearby supermarkets on the Where to eat page — each restaurant card opens directions from the Borgo.
How much does a stay cost?
Prices for 2026 start from €150 per night based on two guests, €50 per night for each additional guest, €80 for final cleaning and €30 per animal, per stay.
Is a security deposit required?
Yes. A cash deposit is collected at check-in — €100 for up to 2 guests, €300 for 3–4 guests, €400 for 5–6 guests — and returned in full at check-out if no damage is found.
What is the cancellation policy?
Free cancellation up to 14 days before check-in; a 50% fee from 14 days up to 24 hours before check-in; and a 100% fee for cancellations less than 24 hours before check-in (3:00 PM local time) or for no-shows.
How do we book?
Book directly with us for the best rate, with no booking fees or middlemen. Contact us by WhatsApp or email and we will take care of the rest.
Can we host a wedding or a private event?
Yes. Borgo Braila is an exclusive setting for weddings and celebrations — see the Events page.
Your stay at the Borgo awaits
Especially advantageous rates for our first season — reserve your apartment among the olive groves and hills of Umbria, far from mass tourism.